One of the odd things about the hotel that I usually stay at when in London on business is the lift. For a modern lift it really is quite a dismal affair, mostly because of the morose voice that informs you that the door is closing, or opening, which direction we will be travelling and which floor we have reached. It does sound as if she (for it seems the lift is female if the voice is a guide) is about to slit her wrists. The thought of being in a suicidal lift doesn’t thrill me. I flex my knees, waiting for the inevitable drop. I wonder what the hotel and/or the lift manufacturers were thinking when they recorded the voice. Rather, I doubt they were thinking. The hotel is one of a chain and recently I stayed at another of their London residences and clearly the lift was a slightly less depressed sister of the first one, but she was definitely feeling somewhat under the weather. Clearly they were spawned by Marvin, the Paranoid Android, though who the mother was I really can’t imagine. If I am sharing the lift with a stranger I frequently share my concerns with them. I usually get rewarded by startled looks for my troubles. I have thus decided to visit all the hotels in the chain (I think there are around 20 in the UK) and write a best selling book on their lifts.
Last Friday I left the cold clutches of the depressed lift (the really depressed one, that is, the one nearest Trafalgar Square) and met the missus off the Gatwick Express and we went down to check into another hotel in Dulwich which, for those who don’t know, is so far south in London it is virtually in the English Channel, but it is in London. I long ago gave up the phlegmatic English pretence that staying in a B&B ‘standard’ room – i.e. one where you shared ‘facilities’ with others miserably camped on the same floor as you – was a decent thing to do. No. I had insisted on an ensuite room, just like other civilised people. And for just ten pounds extra we had a loo, a wash basin and a shower. Very fine, you will say, but when I say that the whole unit was no bigger than a postage stamp I am only slightly exaggerating. If you brushed your teeth vigorously then your elbow would hit the nearest wall while the non-handle end of the toothbrush would strike the other wall. The missus warned me that I wouldn’t be able to remove any clothing in the space provided before taking a shower, and she was right for I got stuck trying to take a t-shirt off. Post-shower was no better as drying yourself involves movement with a towel, which all ends in confusion and bruised knees and bits of towelling stuck on hooks and in taps and you end up tumbling out of the tiny box in a sodden heap on the bedroom floor. Of course, this made the lift daughter-of-Marvin, the Paranoid Android seem a very tame affair. No sullen voices talking of the fifth floor and imminent suicide. This was death by suffocation and the scourge of claustrophobics: the minute killer bathroom.
The rest of the ‘hotel’ barely reached the challenge of the ensuite bathroom (for only 10 quid extra) and though I suspect that the owner of Fawlty Towers was also behind the carefully planned, anti-guest campaign to make life as difficult as possible for the paying customer, we checked out (well, actually, we didn’t – we left our keys where a check out point might have been if anyone had been around to collect said keys) alive. Clearly we had stumbled upon yet another example of the embarrassing state of British hotel hospitality, a state I find indefensible, with sky high prices carefully attached to the barest minimum of facilities provided and a level of service that makes fun of the customer – as in, taking the piss.
Perhaps living on the overcrowded islands of Britain is taking its toll. The spaces provided to live in are getting so small that you can’t actually live.